During checkout, our website shows the available delivery methods for your destination, the price, and the estimated delivery time in working days. Working days do not include Saturdays or Sundays, or any Public Holiday in SG or the country of destination.

Estimated delivery days are the number of days our delivery partners aim to deliver by but are not guaranteed. 

While specific estimates are quoted at checkout, these are broadly in line with the following guidelines:

Monday to Friday: 

  Standard Express Next day

SG 4 days 3 days 1 day

Asia 8 days 4 days -

International 8-14 days. 6 days -

*For personalised orders, please allow an extra 3 working days onto your expected delivery time to allow our team time to embroider your item.

In all cases, exceptions exist for remote areas and delivery times vary from country to country. We provide estimates to help you plan your orders, but we cannot promise or guarantee delivery times because of factors outside our control.

We offer a variety of delivery options. The shipping page on our website will show our current delivery options, estimated journey times and costs accordingly. For most destinations, we aim to offer a standard tracked service and express service.

Absolutely. All of our shipping options come with tracking information. Once your order ships from our warehouse, you will receive a confirmation of dispatch, including a tracking link, to the email address you entered when ordering.

If you do not see this email in your inbox after a couple of days of placing your order, please check your junk folder. 

We keep in close contact with our carrier partners to make sure delivery estimates are correct, keeping as up-to-date as possible. Sadly, conditions out of our control or local events can occasionally cause a delay.

If your order has exceeded the estimated delivery time frame or something looks unusual on the carrier tracking pages, please Contact Us

Any late order that you no longer wish to keep can be returned for a refund. For more information on this, please refer to our Return Policy